Shipping policy

SHIPPING POLICY

Last updated: September 4, 2026

Pawkeep products are personalized and made to order. The total delivery timeline includes proof preparation, customer approval, production, and carrier transit time.

ORDER AND PROOF PROCESS

After an order is placed, the customer must provide a suitable pet photograph and complete the required personalization information.

Pawkeep will prepare a digital proof for customer review. One complimentary revision is included. The order will not be submitted for production until the proof is approved.

Delays in submitting a usable photograph, providing information, requesting revisions, or approving the proof will delay production and delivery.

PRODUCTION TIME

Most orders are produced and shipped within approximately 2–7 business days after the approved design is submitted for production. This is an estimate and not a guaranteed delivery date. Production times can vary because of product availability, order volume, seasonal demand, provider capacity, or other circumstances.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, charges, and estimated transit times are displayed during checkout when available.

Shipping estimates begin after production is completed. They do not include proof preparation, customer approval, or production time.

Carrier delays, severe weather, holidays, customs processing, regional disruptions, and other circumstances outside Pawkeep’s reasonable control may affect delivery.

TRACKING

Tracking information will be emailed when it becomes available. Carrier tracking may take several business days to display movement after a shipping label is created.

SEPARATE SHIPMENTS

Products may be manufactured by different production partners. Items from the same order may arrive in separate packages and on different dates.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Contact support@shoppawkeep.com immediately if an address needs to be corrected.

Address changes cannot be guaranteed after an order enters production. Additional production or shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.

LOST, DELAYED, OR DAMAGED PACKAGES

If tracking shows a delivery that cannot be located, first check the delivery area, household members, neighbors, building management, and the local carrier office.

If the package remains missing, or if it arrives damaged, contact support@shoppawkeep.com within 30 days of the delivery date or estimated delivery date. Include your order number and any relevant photographs.

INTERNATIONAL ORDERS

International shipping availability is determined at checkout. Customers are responsible for customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country unless checkout expressly states otherwise.

SHIPPING DELAYS

If Pawkeep cannot ship within the promised timeframe, we will provide notice when required and offer the customer the applicable choice between accepting the delay or canceling the unshipped order for a refund.

Questions about shipping should be sent to support@shoppawkeep.com.